Refund Policy

At Bed Time Stories Guide, we sell digital guidebooks, downloadable activities, and a monthly bedtime story subscription. No physical products are shipped.

7-Day Refund Requests

Contact us within 7 days of the purchase or renewal charge if:

  • You were charged more than once for the same purchase.

  • You received the wrong digital file.

  • A technical issue prevents access to your purchase and our support team cannot resolve it.

We review requests individually. Downloading or accessing your files does not prevent you from requesting a refund for these issues.

Other Refund Requests

Unless required by applicable law, we generally do not provide refunds for a change of mind, accidental purchases, unused products, or failure to review the product description before ordering.

Monthly Subscriptions

Your subscription renews monthly at the price disclosed at checkout. Each successful renewal includes a new digital guide containing 30 bedtime stories.

To stop future renewals, request cancellation at help.bedtimestory@outlook.com before your next billing date. Cancellation does not automatically refund previous payments. Refund requests for renewal charges are reviewed under the conditions above.

Download or Access Issues

If your files have not arrived, check your spam or junk folder, then contact us. We’ll help restore access or resolve the issue before considering a refund.

How to Request a Refund

Email help.bedtimestory@outlook.com with:

  • Your order number.

  • The email address used at checkout.

  • A brief description of the issue.

  • Relevant screenshots, if available.

Approved refunds will be issued to your original payment method. Processing time depends on your payment provider.

Your Consumer Rights

This policy, including the 7-day request period, does not limit any rights or remedies available under applicable consumer law.

Contact: help.bedtimestory@outlook.com